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2-Step Verification

Verifying your ID on Coinbase

Cutting down CX issues through content

CX Help Center Videos was a series of projects that I started from the ground up and set creative for. The immediate need was to cut down on customer experience issues and service queues by providing video content to supplement articles in the Coinbase Help Center. Topics such as 2-factor authentication, connecting your wallet, and more were covered. On average, we were creating 5 of these videos per quarter.

As a creative producer, I oversaw the entire production pipeline from conception to voice over recordings to editing. My main responsibilities included setting deadlines, providing script and visual direction, and liaising between the internal CX team and external animators and video editors.

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